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Most frequent queries
After placing your order, we get straight to work to get it to you as soon as possible.
CANCEL THE ORDER
It is not possible to cancel an order once confirmed. If you have any questions,contact usvia chat or the contact form. If the order is already on its way, you can refuse it at delivery or accept it and request a return.
CHANGE THE DELIVERY ADDRESS
It is not possible to change the delivery address once the order is confirmed. If you have any questions,contact usvia chat or the contact form.
MODIFY AN ITEM
It is not possible to add or remove items once the order is confirmed. However, if the order is in Accepted payment status, you can change the size fromMy account → My orders.
Purchase with account: you can track your order status in My account → My orders.
Guest purchase: you can check your order status on this page.
Note: If your order is prepared from more than one warehouse, you will receive a tracking email for each shipment.
WHERE CAN I FIND THE TRACKING NUMBER?
Once your order has left our warehouses, you will receive an email with the tracking number. If your order is prepared from more than one warehouse, you will not be able to see the tracking inMy account → My orders. In that case you will receive an email for each shipment.
WHEN WILL I RECEIVE MY ORDER?
When selecting the shipping method during checkout, you will see the estimated delivery date for your order.
We take special care to ensure your order arrives exactly as you ordered it, but if a problem has occurred, we explain what you can do:
I RECEIVED A WRONG ITEM
Contact usvia chat or the contact form with your order number and the reference of the item received in error. We will handle it as soon as possible.
AN ITEM IS MISSING
Contact uswith your order number and the reference of the item you have not received.
Note: Please note that some orders arrive in more than one shipment. If this is your case, you will have received a tracking email for each shipment — check that it is not still pending delivery.
I RECEIVED A DEFECTIVE ITEM
Contact usattaching a photo of the defect and your order number.
All help topics
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We will respond within 24 to 48 business hours